Return & Refund Policy

    Welcome to our shopping website. We understand that sometimes things don't work out, and we strive to make the return and refund process as easy as possible for you.

    RETURNS

    We want you to love what you've ordered. If something isn't right, we're here to help with our straightforward return policy:

    1. Eligibility for Returns:

    • Products must be in the condition you received them: unworn, unwashed, and with all tags intact.
    • You have 30 days from the delivery date to return bags and clothing items.

    2. Initiate a Return:

    • To begin the return process, reach out to our customer service at [email protected] to obtain a Return Authorization (RA) number.
    • Ensure the RA number is clearly marked on the return package.

    3. Return Shipping:

    • The customer is responsible for the return shipping charges, except in cases where the return is due to our error.
    • We advise using a shipping service with tracking to guarantee the return reaches us safely.

    REFUNDS

    Once we receive your returned item(s) and inspect them, we'll proceed with the refund process:

    1. Partial Refunds:

    • Items returned not in their original state, damaged, or missing parts for reasons not due to our error may receive a partial refund.

    2. Refund Processing:

    • Refunds will be credited back to the original payment method.
    • Allow [1-3 business days] for the refund to appear in your account, subject to your bank's processing times.

    DAMAGED OR DEFECTIVE ITEMS

    If you receive an item that is damaged or defective, please contact us immediately at [email protected] with pictures of the issue. We are committed to resolving any problems as quickly as possible.

    EXCHANGES

    Direct exchanges are not available. To exchange an item, please return the original item following the return instructions and place a new order for the item you want.

    CONTACT US

    For any inquiries or further clarification on our Return & Refund Policy, please don't hesitate to get in touch with our customer service team. We aim to make your experience with us as pleasant and hassle-free as possible.

    Thank you for shopping with us,

    The www.outletstradingdeals.com Team